Fyndings Voice — business phone, texting and call notes for small businesses
Operated by Fyndings LLC · Last updated: September 6, 2026
This policy covers two groups of people: account holders who install the Fyndings Voice app to run their business phone line, and callers and texters who contact a business that uses Fyndings Voice. If you have questions, email nick@fyndings.com or call +1 828-536-9166.
| Data | Why |
|---|---|
| Google account name, email and photo | Sign-in and identifying your workspace |
| Your device contacts (names and phone numbers), read on the device | Showing names on calls and texts and letting you pick who to call. Contacts are read on demand and are not uploaded to our servers; only the numbers you actually call, text or file a note against are stored with that record. |
| Calls: phone numbers, time, duration, direction, and a real-time transcript of the conversation | Call history, live captions during the call, and AI summaries, key points and follow-up reminders after it |
| Voicemail audio and its transcript | Playback in the app, summaries and follow-ups |
| Voice memos you record and their transcript | Summaries and follow-ups for in-person conversations you choose to record |
| Text messages sent and received on your business number | Your inbox, and periodic AI summaries of each conversation |
| Notes, tasks and CRM details you enter | Your customer records |
| Voice-assistant requests (audio processed on the device, text sent to our servers) | Navigating the app and filing bug reports or feature requests you dictate |
| Push-notification token and app diagnostics | Ringing your phone for incoming calls, reminders and new voicemail; fixing problems |
Calls placed or received through the app are transcribed in real time so the app can show live captions and produce a summary. Voicemail messages are recorded. You are responsible for complying with the call-recording and consent laws that apply where you and the other party are located; the app will offer a configurable recording announcement, and until then you should tell the other party when a call is being transcribed if your jurisdiction requires it.
Your workspace's data is stored in Google Cloud (Firestore and Cloud Storage) in the United States, separated per workspace and readable in the app only by signed-in members of that workspace. Fyndings LLC operates the service and its staff can access stored data for support, debugging and abuse prevention; we do not read it otherwise and we do not sell it. If you connect the optional AI assistant connector, an AI client you authorize (for example Claude) can read your workspace's records and, only if you enable it, send texts from your number. You can revoke that link at any time in Settings.
We use Twilio to carry calls and texts, Google (Firebase, Cloud Functions, Cloud Storage) to run and store the service, and OpenAI to transcribe recordings and generate summaries and suggestions. Transcripts, recordings and message text are sent to OpenAI for processing under its API terms, which exclude use for model training. These providers process data only to deliver the service.
Records stay in your workspace until you delete them. You can delete voicemails, calls and memos in the app or through the connector; deleted items go to a per-contact trash and are removed from the AI summaries immediately. To delete your whole workspace and account, email us and we will remove it within 30 days. Twilio's own copy of a voicemail recording is deleted as soon as ours is stored.
Microphone (calls, memos, assistant), Contacts (names on calls and texts), Phone (letting Android treat our calls like regular calls, so they ring and can be answered from the lock screen), Notifications (incoming calls, reminders, voicemail). Each is requested only when first needed and can be revoked in Android settings, at the cost of the related feature.
When you call or text a business's Fyndings Voice number, that business receives your phone number, the content of your messages, and, for calls, a transcript and, for voicemails, a recording, which are used to conduct its relationship with you (answering your inquiry, scheduling, follow-ups). If you share your name or other details, the business may note them. This information is stored in the business's private workspace as described above and is not sold or shared with third parties for marketing.
Text messaging: businesses may only text people who have given their number and agreed to receive messages, or who texted first. Message frequency varies by conversation. Message and data rates may apply. Reply STOP to opt out of a business's texts at any time and HELP for help. Mobile information and texting consent are never shared with third parties or affiliates for marketing purposes.
To ask a business to correct or delete your information, contact that business directly. If you cannot reach it, contact us at the address above and we will help.
Fyndings Voice is a business tool and is not directed at children under 13. We do not knowingly collect information from children.
We will post any changes here and update the date above. Significant changes will also be announced in the app.
Fyndings LLC · nick@fyndings.com · +1 828-536-9166 · Messaging terms